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Welcome to A Step Ahead Management Maintenance!

Before you submit a ticket please see below for helpful maintenance tips!

What Am I Responsible For?

Tenants are responsible for general upkeep of the property as well as minimizing dangerous conditions at the home.


  • Pest Control:

    Schedule routine pest control as well as keep the home in a clean condition
  • Landscaping:

    • Cut and maintain grass
    • Replace broken sprinkler heads and maintain proper lawn watering
    • Keep weeds, leaves, snow and small tree branches removed and disposed of properly
    • Maintain Flower Beds and keep shrubs trimmed
  • Heat/Air:

    • Supply and change heating and air filters as needed. (Preferably once a month)
    • Keep furnace and air conditioner free of any trash or other debri
    • Do not allow pets to urinate or chew on AC unit
  • Preventative Maintenance:

    • Maintain and replace all light bulbs
    • Replace batteries for smoke and carbon monoxide alarms
  • Winterization:

    • Maintain minimum levels of heat to prevent freezing pipes and outdoor spigots
    • Turn off inside valves to outdoor spigots to prevent freezing in winter months
    • Removal of snow and ice
    • When outside temperatures drop below 32 degrees fahrenheit, turn heat to “on” position with a minimum of 60 degrees fahrenheit
  • Lockouts:

    We use smart locks by Kwikset. If locks or keys need to be replaced it will be at tenants expense. *For emergency lock changes contact a locksmith and provide the new key to the leasing office. If keys are not provided a lock change will be charged to tenant at move out.

What’s an Emergency Call?

If you are experiencing any of the following, please call our maintenance line immediately. We have a 24 hour emergency maintenance team on standby to assist you.

  • Plumbing:

    • Burst or leaking pipes of any water supply line, spigot or shower head causing flooding to the premises (Includes water heaters and softeners)
    • Non functioning main water well system causing flood or non potable water
    • Main drain system backed up or causing an overflow of sewage into the home or yard
    • Clogged toilet. This is considered an emergency if the home only has one home and you are unable to remove clog
  • Heat/Air:

    Heating or cooling system is not functioning when the temperature is below 55 degrees and above 90 degrees
  • Electrical:

    Complete power failure in home causing blackout
  • Securing Property:

    Damage to external doors, locks or windows that render the property insecure
  • Gas:

    Any internal or external gas leaks on the property. Gas has a rotten egg smell and would typically come from appliances or major mechanicals
  • Structural:

    • Major storm or fire damage
    • Roof leaking (Please put something underneath to catch the water and minimize damage)
    • Tree fallen on home
    • Deck Damage causing swaying or potential collapse
    • Visible sub-floor damage that could potentially cause flooring collapse

Still Need to Submit a Maintenance Ticket?

Click Below or Call 317-912-1507!

Submit Ticket