Tenant FAQ’s

How to I get logged into my Tenant Portal? 

If you don’t already have a tenant portal account set-up visit our website at astephome.com.  Click on “Residents” and then “Tenant portal” tab and sign up for Online Access. You will receive an email back within 24 hours with a link to create a password to set-up your account.  Please note that your email address we have on file for you is your username. The first time you log in must be from a computer for increased security of your new account.

Can I Pay My Rent Online?

Absolutely! In fact the majority of our tenants do pay their rent online. To pay online log into your tenant portal and enter in your information. You can access your tenant portal by clicking the following link: Tenant Portal Login

What ways can I pay rent?

Pay Online via ECheck: As always we continue to encourage you to pay your rent online at astephome.com via your tenant portal using your bank account and routing number.  There is no fee to pay via this method.

Pay with Cash via RentMoney: All you need to do is bring your cash and payment voucher to any Wal-Mart to pay in cash. The cost of this is $3.75 paid to the retailer at the time you make your rent payments. Log into your tenant portal today to obtain your RentMoney voucher. Once you have your voucher this is your voucher to make all future payment

Credit Card Payments:  Just log-in to your tenant portal at astephome.com to make a credit card rent payment. There is a flat $27 fee for each credit card payment.  Visa, Mastercard and Discover accepted (not American Express).

How Can I submit a Maintenance Request?

Maintenance requests can be submitted in a number of ways:

Log in to your tenant portal and click on the “Maintenance” button. You can enter in a description of your issue and even attach pictures.

Send an email to Info@astephome.com describing your issue

Call 317-912-1507 ext 3 and leave your name, address and a description of your issue

 ** Emergency Calls Need to be called in. Non emergency calls received after hours will be returned the next business day**

 

How can I access a copy of my lease?

All Leases are uploaded online to your tenant portal. Go to your portal and click the documents section

How Can I contact Someone if I have a Question?

The easiest way to communicate with a member of our team is through your tenant portal. There’s a comments section at the bottom of the page where you can message our team. When a team member responds you will get an alert and the conversation is saved in your portal!

If you prefer to send an email you can email us at info@astephome.com or you can always send a contact us message through the website by clicking this link Contact Us  

During Normal Business hours you can always call us at 317-912-1507 as well!

How can I check what my current rent balance is?

Log in to your portal. On the front page under the section “My Account” you will see a summary of your charges. You can also make payments, set up Auto Payments!       

Why was I charged for a maintenance call?

We take pride in providing you with a clean and functional home at move in. If there is a maintenance issue at the house we will fix the issue regardless of fault. However, if the issue was caused due to tenant damage or neglect the owner may ask us to add the charge to your account. Tenant caused damage is the financial responsibility of the tenant.

Some Examples of Maintenance Items that could be charged back to you:

  • No Heat or Air call due to clogged furnace or thermostat needing battery replacement

  • Drain call due to grease or objects in the line

  • Light Fixture issue due to a bulb needing replaced

Visit our Maintenance page for more info on maintenance including videos!